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Terms & Conditions

1. General Policy

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Due to the nature of digital services, we offer refunds under limited circumstances. Refunds will only be issued in accordance with the conditions outlined below.

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2. Eligibility for Refunds

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You may be eligible for a partial or full refund under the following circumstances:

  • Before Work Begins:
    If you request a cancellation before any work has started, you will receive a full refund.

  • Within the First Phase:
    If the project is cancelled within the initial design phase, and no final designs have been delivered, you may be eligible for a partial refund based on the amount of work completed.

  • Missed Deadlines (Without Communication):
    If we fail to deliver the project within the agreed timeframe without reasonable communication or cause, a partial or full refund may be considered.​

 

3. Non-Refundable Circumstances

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Refunds will not be provided in the following cases:

  • After the final design has been approved or delivered.

  • If you fail to communicate required content, feedback, or approvals, causing delays.

  • If the project is cancelled due to client inactivity or change of mind.

  • For dissatisfaction based on subjective preferences after design approval.​​

 

4. Revision and Satisfaction Guarantee

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We aim to ensure you are satisfied with your website design. We offer a reasonable number of design revisions (as stated in your project agreement). If you're still unhappy after all revisions, we will make every effort to resolve your concerns before considering a refund.

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5. How to Request a Refund

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To request a refund, please email us at [Your Email Address] with the subject line “Refund Request – [Your Project Name]” and include:

  • Your full name and contact information

  • Project details

  • Reason for requesting a refund

We will review your request and respond within 5–7 business days.

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6. Dispute Resolution

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If a dispute arises regarding the refund or project outcome, we encourage open communication. We are committed to resolving issues amicably and professionally.

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